Privacy Policy

Booran Motors

Booran Motors recognises the importance of protecting an individual's privacy. We appreciate that individuals are concerned about the security of their personal information and we are committed to protecting any personal information we hold and to meeting our obligations.

This Privacy Policy addresses how Booran Motors and its associated dealership Brands:

Berwick Hyundai, Chery Berwick, Berwick MG, Cranbourne Hyundai, Chery Cranbourne, Cranbourne Mitsubishi, Cranbourne Kia, Booran Suzuki, Dandenong Mitsubishi, Chery Dandenong, GAC Dandenong, Dandenong Hyundai, Dandenong Kia, Dandenong Nissan, Dandenong MG, Omoda Jaecoo Dandenong, Booran GMSV Cheltenham, Southland Kia, Chery Southland, Southland Isuzu Ute, Bayside Skoda, South Morang Kia, South Morang Hyundai, BYD South Morang, BYD Ballarat, Chery Southland, Booran Holden Dandenong Service, Booran Holden Cheltenham Service, Cranbourne Holden Service, Leongatha Toyota, Leongatha Kia, Leongatha Ford, Wonthaggi Toyota, Wonthaggi Kia and Wonthaggi Holden Service.

We handle your personal information whether collected in connection with the Holden, GMSV, Isuzu Ute, Toyota, Ford, Hyundai, Mitsubishi, MG, Kia, Omoda Jaecoo, Skoda, GAC, Chery, BYD, Nissan and Suzuki operations.

When we refer to "personal information", we mean any information that can be used to identify an individual, or from which an individual is reasonably identifiable.

We may update this Privacy Policy from time to time by posting additions or modifications on this page.

What Information Do We Collect and How?

As you interact with our associated Brands, there may be instances where you provide us with your personal information. We may also collect personal information as described below.

How Information Is Collected

You may provide personal information through:

Our websites
Dealership visits
Product and related events
Test drive or incentive applications
Surveys
Social media platforms
Customer call centres
Direct contact with us

We may also receive information from:

Vehicle/parts sales and service records
Brand affiliates and authorised service outlets
Companies providing lists of potential purchasers or current owners (where permitted)

Types of Information We Collect

This may include (but is not limited to):

Contact information Name, address, city, state, postcode, email address, phone number
Vehicle information VIN, make, model, model year, selling dealer, servicing dealer, purchase/lease date, service history
Vehicle performance data Engine and transmission performance, camera images, airbag deployment conditions, crash/near-crash data, emissions data
Demographic information Age range, marital status, household composition
Marketing profile information (non-credit-related) Intended purchase/lease timing, vehicle of interest
Survey responses
Relationship history with us
Incentive eligibility information
Investor information
Photographs (contests, credit checks, after-sales inquiries)

If we receive information from third parties, we will take reasonable steps to ensure compliance with applicable privacy laws.

We do not collect sensitive personal information unless required and permitted by law. Sensitive information includes religious beliefs, racial or ethnic origin, political opinions, union membership, health data, biometric information, sexual orientation, and criminal records.

Our Websites

Our websites use cookies to:

Remember user preferences
Maintain login information
Autofill form fields
Improve website performance

We may use web beacons in emails to measure campaign effectiveness, including:

Email opens
Forwarding activity
Device and browser type
URLs accessed

We may allow service providers and business partners to compile information such as:

Browser type
IP address
Pages visited
Time and date of visit
Activities conducted

This information may be used to:

Improve user experience
Evaluate advertising campaigns
Deliver personalised advertising

We do not honour "Do Not Track" browser signals.

You may refuse or delete cookies through your browser settings, though some functionality may be impaired.

Our Brand websites may contain links to third-party websites. We recommend reviewing their privacy policies before providing personal information.

Recruitment

If you submit a job application or resume, we may:

Assess your application
Share information with related companies or service providers
Conduct aptitude, psychological, medical, drug and alcohol testing (with consent)
Contact referees

Refusal to provide requested information may affect the success of your application.

How We Use Your Personal Information

We use personal information to:

Provide products and services (including third-party services such as Roadside Assistance)
Maintain customer relationships
Operate websites and applications
Provide vehicle support, recalls and warranty services
Evaluate vehicle performance and safety
Conduct safety and product research
Verify eligibility for purchases or incentives
Address complaints
Conduct marketing
Customise communications
Comply with legal requirements

When We Disclose Personal Information

We may disclose personal information:

As required or permitted by law
To protect rights, safety, or prevent fraud
To address complaints
To business partners for marketing activities
For research and development purposes
In connection with sale, transfer or financing of business assets
During bankruptcy proceedings

How We Keep Your Information Safe

We maintain reasonable technical, administrative and physical safeguards to protect your information from unauthorised access or acquisition.

We require third-party service providers to maintain appropriate security standards (except in emergencies).

Contact Us / Information Requests or Complaints

We strive to ensure your information is accurate.

Subject to privacy law exceptions, you may:

Request access to your personal information
Request corrections
Unsubscribe from marketing communications

If we deny access or correction, we will explain why.

📧 Email: privacy@booranmotors.com.au

If you opt out of marketing communications, your information may still be used for non-marketing purposes such as vehicle support and service.

If you believe your privacy has been interfered with:

Contact us in writing with details of the incident
We will investigate confidentially
We will respond within a reasonable time
We aim to resolve complaints appropriately and promptly

If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner (OAIC): https://www.oaic.gov.au

Currency of This Document

Last updated: February 16, 2026